This Quality Manual…

Is the means by which Fox Brothers (Lancashire) Limited (the ‘Organisation’) satisfies the requirements of its customers, particularly with regard to management responsibility.

The organisation is obliged to ensure that its Quality Policy is fully and completely understood by its employees, and that its procedures are implemented and maintained at all times. This Quality Manual is in accordance with the requirements of BS EN ISO 9001 : 2015. All of the components of the Quality Management System shall be periodically and systematically reviewed by both internal and external Quality Audit procedures.

The assurance of quality is fundamental to all the work undertaken by the Organisation. All personnel at every level in the Organisation’s structure shall practise the procedures established.

The assurance of quality is fundamental to all the work undertaken by the Organisation. All personnel at every level in the Organisation’s structure shall practise the procedures established.

The potential benefits…

To the organisation of implementing this Quality Management System (QMS) are:

  1. The ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements
  2. Facilitating opportunities to enhance customer satisfaction
  3. Addressing risks and opportunities associated with its context and objectives
  4. The ability to demonstrate conformity to specified Quality Management System

The principles upon…

Which this Quality Management System is based, as described in ISO 9000: 2015, are:

  1. Customer focus
  2. Leadership
  3. Engagement of people
  4. Process approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship

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